SIA Contact Number

Please note: The SIA contact number is no longer in service. To get in contact with the SIA customer service team, please find their contact information on their official website.
The SIA, or “Security Industry Authority” is a Governmental authority reporting directly to the Home Office. Its purpose is to regulate the security industry in the UK, and it acts every year to distribute licences to qualified security firms participating in selected activities in the private security sector, and assess existing licence holders via its voluntary Approved Contractor Scheme. The Approved Contractor Scheme serves to make sure that security firms which have previously been given the go-ahead for private operations by the SIA are still within regulation standards and still operating legally and in accordance with SIA policy. A noncompliant security agency can, for obvious reasons, be a liability to the public and may do more harm than good, so the SIA takes its responsibility very seriously. If you want to get in touch with the SIA, you can do so at their official website. Unfortunately, if you need to contact the SIA contact number, we regretfully inform you that it is no longer in service.

SIA FAQs

Which SIA licence do I need?
How much is an SIA Security licence?
What is SIA security training?
What is SIA security training?
How much is SIA security training?

Why Would I Need To Call The SIA Telephone Number?

You may need to call the SIA for any reason concerning private security agencies and their operations. For example, you might want to call:

  • To report an incident involving a private security firm or staff of such a firm.
  • To enquire about the SIA.
  • To ask about careers with the SIA.
  • To apply for an SIA licence for a certain aspect of security work.

Other SIA Phone Numbers

SIA Phone Number
Head Office No longer in service, please visit the SIA official website for more information
Security Advisory No longer in service, please visit the SIA official website for more information
Complaints No longer in service, please visit the SIA official website for more information

SIA Contact Phone Line Opening Hours

Department Opening Hours
Head Office 9am-5pm

SIA Head Office Address

Department Location
Head Office Security Industry Authority
PO Box 49768
London
WC1V 6WY

Individual Licensing From SIA

If you are applying for an SIA licence for the first time, you will need to match a variety of criteria before you can successfully complete your application. First, you must be over the age of 18, and you must have completed the required training qualification for the licence you are applying for. You must also, obviously, have a clean criminal background check, which will be carried out for you by SIA.

The application fee for a single individual is £220 for three years, or £220 for one year only if you are applying for the sort of licence that includes vehicle immobilisation, such as clamping. The fee is sadly non-refundable, and must be paid at the same time as the application is made.

On the SIA website (which this is not) a pledge is made to process 80% of the correctly completed application forms within one month of receiving them, beginning the countdown clock on the day you submit the application and ending it when a decision is reached as to your licence, or lack thereof. If, for whatever reason, your application is sent back due to incomplete information or lack of a supporting document, the countdown clock will reset upon resubmission.

sia-phone-number

SIA Services

The SIA is a public authority answering directly to the Home Office, which is responsible for regulating the security industry and private security professionals across the UK. It is responsible for two main areas of registration and assessment in the private security sector: licencing and the Approved Contractor Scheme.

These two primary responsibilities play out as follows: the first involves the licencing of individuals and companies who are working within the private security industry, if they are involved with the sort of activities which require licencing, such as manned guarding. It involves licencing staff of security companies who will be performing activities like the aforementioned manned guarding, the surveillance of the public via CCTV and the correct handling and analysis of CCTV footage, and generally makes sure that they are competent professionals with adequate training before licencing them for private security operations. The price of this registration varies with the scale of the organisation, as more employees means more investigative work and therefore a larger bill.

A small private security company of ten people or fewer may only be charged around £400 for their application, where a large private security company may be charged closer to £2500 for the licence. On top of the initial cost of licencing, an additional annual membership cost of £15 is taken for each licence-holding person.

The second part of SIA’s responsibilities involves the Approved Contractor Scheme, a way of assessing the continuing standards of performance, competence and service for individuals and companies that are already registered with them. As such, existing contractors are measured annually against the SIAs standards to make sure they are still performing adequately and upholding their standards. As the SIA fully understands, it is a risk to the public for an unlicensed and incompetent or untrained individual to provide security services, and such an individual will likely do more harm than good. As a result, they are committed to their purpose, and serve tirelessly. To engage in security work without a licence is illegal  -if you are unsure of whether what you are doing is illegal or needs a licence, you can go the SIA website (this isn’t it). Unfortunately, the telephone contact number for SIA is no longer in service.

SIA Licence Checker

After you have applied for a licence from SIA, you can monitor the progress of your application like watching the progress of a pill through a giant see-through digestive system. All you need to do is log in to the SIA website using a username and password that you can obtain by registering there, and you’ll be able to see whether your application was successful, unsuccessful, or still pending. The SIA will not, however, check whether the licence holder is qualified to work in the UK. Making sure they are not hiring undocumented illegal immigrants is the employer’s responsibility, not the SIAs.

However, since mid-2007, the SIA has worked closely with the UK Border Agency to check the right of non-EEA (European Economic Area) nationals to work for security agencies in the UK. It can be imagined that post-Brexit, that cooperation will intensify further still, and everyone will be suspect. If the work visa of an SIA licence-holding security professional expires before their SIA licence expires, a further check with the UK Border Control Agency will be carried out, and may result in the licence being revoked unless the licence holder in question can provide evidence of their renewed work visa.

SIA FAQs

Which SIA licence do I need?

SIA offers two different varieties of licence – you may not need both of them, and should check carefully the sort of work you will be doing before applying for one, to make sure you get the right one, as they do not overlap in areas of coverage and responsibility.

The two types of licence are:

Front-line Licence – legally required by anyone doing “hands on” licensable activity, like manned guarding, clamping, CCTV monitoring, or any other “on the ground” or “on the front lines” security work. It is the size of a bank card and can easily be carried.

Non-front-line Licence – required by the management and employers of anyone who carries out “front line” licensable activity, all the way up to the CEOs or Presidents of private security firms. It is a letter, which should be kept safe.

How much is an SIA Security licence?

That depends on what you are applying to do – if you want a three-year front-line licence, the application fee is £220. However, if you also need to be licenced to immobilise vehicles, for example by clamping, the fee is £220 but covers only one single year. The fee is sadly non-refundable, and must be paid at the same time as the application is made.

You may pay the application fee on the official SIA website (not this one, this is not the official SIA website) or at the Post Office. SIA may ask you to use one payment method or another depending on your situation and their current requirements.

What is SIA security training?

SIA training is a standardised Government training programme which exists to make sure that all private security personnel can be trained to the same standard of quality and provided with a qualification. To apply for a front-line licence or a “boots on the ground” licence, you will need to have at least one SIA standardised qualification.

How much is SIA security training?

The SIA does not have a standard price that can be provided for its training courses – it instead offers different pricing for each level of training, and for each module required, to allow a tailored experience that suits the student and provides the exact level of training they need to excel in the private security sector and keep the public safe.

What is the SIA?

The SIA, or “Security Industry Authority” is a Governmental authority reporting directly to the Home Office. Its purpose is to regulate the security industry in the UK, and it acts every year to distribute licences to qualified security firms participating in selected activities in the private security sector, and assess existing licence holders via its voluntary Approved Contractor Scheme. The Approved Contractor Scheme serves to make sure that security firms which have previously been given the go-ahead for private operations by the SIA are still within regulation standards and still operating legally and in accordance with SIA policy. A noncompliant security agency can, for obvious reasons, be a liability to the public and may do more harm than good, so the SIA takes its responsibility very seriously. If you want to get in touch with the SIA, you can do so at their official website, as their customer contact phone number is no longer in service.

About the SIA

The SIA was set up by the Great British Home Office in 2003, as a direct response to the Private Security Industry Act of 2001, which altered the rules for private security companies in the UK and called into the spotlight the licencing and registration needed to correctly provide the service safely to the public. In February of 2010, the Government announced changes to a large number of public bodies, the SIA among them, with a swift movement into a new set of regulations and checks upon licence providers and public bodies. As it stands, however, the nature of these changes are not apparent – for more information, you can get on to the official SIA website (again, not this one).