PAYE Contact Number

0843 2080 983


HMRC PAYE is a method of paying income tax.

Other HMRC PAYE contact numbers

Department Contact Number
Customer Services 0843 2080 983
Head Office 0843 2080 983
Payments 0843 2080 983

HMRC PAYE Contact Opening Hours

Days Opening Hours
Monday- Friday 8am-8pm
Saturday 8am-4pm
Sunday Closed

PAYE Head Office Address

Department Address
Head Office HMRC
United Kingdom

PAYE: Where to send cheque?
PAYE: When an employee leaves?

Why would I need to call HMRC PAYE contact?

  • To get help setting up PAYE if you are an employer.
  • To order payslip booklets.
  • To get recommendations for payroll software.
  • To appeal a penalty.
  • To make a complaint to HMRC about PAYE.
  • To pay a PAYE settlement agreement that is outstanding.

HMRC Register for PAYE

When you register as an employer online, you will receive a login- you can use this login to register for PAYE. If you don’t already have a login, you will need to sign up separately. If you already have a HMRC online account for self-assessment tax returns or paying corporation tax, you can opt into PAYE by using the ‘services you can add’ tab. Once you have enrolled for PAYE online, you will get a letter with an activation code- login within a month to activate the code.

PAYE Calculator

You can use the PAYE calculator to check that your payroll calculations are correct. You enter the employee tax code, the period of pay, gross pay for the week/month, and payment date. Ensure that you enter the information correctly in order to get an accurate calculation.

HMRC Basic PAYE Tools

To help you get started with PAYE, HMRC Basic Tools is a free form of software to help you manage your payroll. It is only available to businesses with less than 10 employees. Using the software you can work out tax and send the information to HMRC. The software isn’t designed to be a complete payroll software package. For example, you cannot use the software to produce pay slips. Before you can use the software, you must follow the steps above to ensure you have an online log in which you can use. You can download the Basic Tools software directly from the HMRC website. If you have another form of payroll software and it is unable to perform some tasks, you can use basic tools alongside it to compromise.


HMRC paye software
HMRC paye software

You will need to use PAYE Online to report certain things to HMRC. You will need to use it for:

  • Sending reports on your payroll to HMRC
  • To appeal a penalty that you have received
  • To get tax codes and notices about your employees.
  • To receive notifications when you pay/report late.

During peak PAYE periods, you may find the online service is particularly slow or down. Simply try again at another time if this is the case.

You will be sent important information about your employees through the online service such as student loan repayments. If you think that you will regularly need to find your employee’s tax codes, you can download a desktop application called PAYE Desktop Viewer. It allows you to sort large amounts of employee tax codes and notices. It is available for Mac, Windows and Linux.

HMRC PAYE Software

If you want to run your own payroll, you’ll need to get some capable payroll software. It will help you work out how much you need to pay your employees and how much to deduct for National Insurance contributions and student loan repayments. You’ll also be able to accurately calculate sick/maternity pay and work out what you need to pay HMRC. HMRC tests each form of payroll software to check that they are adequate for calculating pay. Before you choose your payroll software, you should think about what features you will require i.e. printing pay slips, making pension payments or paying employees differently (weekly/monthly).

HMRC doesn’t necessarily recommend one type of software over another, so it is important to consider the features that you require as not all software has the same features. Note that if you wish to change your payroll software, certain types won’t let you use the same employee Payroll IDs if they have already been used in other software. It’s important that you rectify this as your bill might be incorrect or duplicated if you don’t.

Pay Employers PAYE

Employers have to pay their PAYE bill by the 22nd of every month. The bill usually includes income tax deductions for employees, national insurance (class 1 and 1B), Construction Industry Scheme deductions and any student loan payments. If your payment is late, you’ll usually have to pay interest and possibly a penalty.

There are many ways to pay your employers PAYE bill:

  • Telephone/online banking
  • Bacs
  • At the counter of your bank/building society
  • At the counter of a Post Office
  • via Direct Debit
  • Sending a cheque through the post

Note that any payments via cheque have a deadline of the 19th of each month.

If you wish to pay at your bank or at the Post Office, you will need to have a payment booklet. If you don’t already have a payment booklet, call HMRC using the phone number on this page to have one sent to you.

PAYE: Where to send cheque?

Please note that you can’t pay via the post if you have over 250 employees. Make your cheque payable to ‘HM Revenue and Customs Only’ with your 13 digit accounts reference number- you’ll find this on the documentation that you first received from HMRC when you registered as an employer. Then send the cheque to:

PAYE: When an employee leaves

When an employee leaves, you need to put their leaving date on their payroll record and make deductions as per usual when you send your Full Payment Submission. You’ll also need to give them a P45- some software does allow you to produce a P45 or you can order one from HMRC.

About PAYE

PAYE is taken from each paycheck by the employer- the amount of PAYE depends on the individual’s tax code and National Insurance category.

For more information about PAYE, call the number on this page.

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