Income Support Contact Number

0843 557 4549

income-support

Reasons to call the Income Support Contact Number:

Income support in the UK is a form of benefits for those on low income or no income at all, who meet all of the eligibility criteria. These criteria include being the carer or parent of a child, working less than 16 hours per week, not including voluntary work, and being of the relevant age for eligibility, among other criteria. If you meet all of these standards, you will be paid a basic income every two weeks, plus any “premiums” earned by your specific circumstances, to help you get by and care for those who depend on you.

A few reasons why you might need to call the Income Support head office contact number are:

  • To make an inquiry about your eligibility for Income Support
  • To ask about the amount of income support you will receive
  • To make a complaint against the Income Support office
  • To alert them of a late Income Support payment
  • To make enquiries as to other types of benefits that you may need

Income Support FAQs

Who is eligible for income support?
Why is my income support late?
How much income support will I get?
Can you claim income support while pregnant?

Other Useful Income Support Numbers:

Income Support Phone Number
Income Support 0843 557 4549
Customer Service 0843 557 4549
Complaints 0843 557 4549

Income Support Contact Number Opening Hours

Department Opening Hours
Head Office 8am to 7pm, Every Day of the Week

Income Support Head Office Address

Department Address
Head Office
HM Revenue and Customs
BX9 1AS
United Kingdom

income-support-phone-number

Income Support FAQs

Who is eligible for income support?

In order to qualify for income support, a person must fit a specific set of criteria, suitably fitting across all five of the categories listed below.

  1. You must be pregnant, a carer, or a lone parent with a child under 5 years old. You may also be unable to work due to illness or disability.
  2. You are between the ages of 16 and the qualifying age for Pension Credit.
  3. You have no income, or are on a low income with no more than £16,000 in savings. Your partner’s savings and income will be factored into this decision.
  4. You must be working less than 16 hours a week, with a partner that works less than 24 hours per week.
  5. You must be living in England, Scotland or Wales.

You are also eligible for income support if you are in full-time education, except for University, and are aged between 16 and 20, so long as you fulfill one of the following criteria:

  1. You are a parent
  2. You are not living with your own parents or guardians
  3. You are a refugee still learning English

In this case, your income support will continue until your course finishes, and if you are orphaned or estranged from your parents, it will continue unbroken until the year that you turn 21.

It is also important to note that in both of the above situations, you do not need a permanent address to claim – that is, you can claim income support even if you are transient, if you sleep rough, or if you are currently living in a hostel or care facility.

Why is my income support late?

Your income support, like all other forms of benefits, pensions, and allowances, should be paid directly into your chosen bank account, building society account or credit union account. Like many other forms of benefits, it is also made every two weeks, so you shouldn’t have to wait too long between income support payments.

If, however, your income support payment is late, you should immediately follow the following protocol:

Call the Income Support contact line on 0843 557 4549, any time between 8am and 7pm, any day of the week. Once you’ve connected to the Income Support head office staff, inform them immediately that you have not been paid the benefits that you need, and ask what can be done. They will be able to transfer you to the relevant internal department, or simply work to resolve your issue themselves in as efficient a way as possible.

How much income support will I get?

If you qualify for income support by fulfilling the above criteria (being pregnant or a lone parent on no income or very little, with limited savings and only 16 hours or less of work a week, and are a resident of the UK) then you are entitled to the standard personal allowance, plus additional payments in the form of “premiums.”

Therefore you start with the basic payments, or your “personal allowance”, and have premium payments added on as necessary if you also qualify for those. The following table describes the basic income support payment for people of different ages and circumstances, without taking into account the effects of income or savings. Please note, it also takes into account the use of the “Higher Rate” which comes into effect if either you or your partner is responsible for a child, or if both of you would be independently eligible for ESA (Employment and Support Allowance), Income Support, or Jobseeker’s Allowance.

Basic Rates for Income Support

 

Status Age Weekly payment
Single 16 to 24 £57.90
Single 25 or over £73.10
Lone parent 16 to 17 £57.90
Lone parent 18 or over £73.10
Couples Both under 18 £57.90
Couples Both under 18 – ‘higher rate’ £87.50
Couples One under 18, the other 18 to 24 £57.90
Couples One under 18, the other 25 or over £73.10
Couples One under 18, one over – ‘higher rate’ £114.85
Couples Both 18 or over £114.85

Income Support Premiums

Depending on your personal circumstances, your income support basic payments may be buffed with extra money in the form of premium payments, which take into effect based on things like your partner being a pensioner, or you being disabled or a carer.

Can you claim income support while pregnant?

One of the prerequisites for even qualifying for income support in the first place is, and I quote:

“1. You must be pregnant, a carer, or a lone parent with a child under 5 years old. You may also be unable to work due to illness or disability.”

This means that you can claim income support while pregnant! For more information or to answer more questions, just call the Income Support contact number on 0843 557 4549, any time between 8am and 7pm, any day of the week. Once you’ve been connected to this help line, you’ll be able to talk to Income Support customer service agents who can provide any further information you need and begin the process of your application or registration to receive income support.