0844 375 3143

The Department for Work and Pensions (DWP) is a government department of the United Kingdom, and is in fact the largest and most complex branch of the UK Government. It is responsible for the entirety of the UK’s pension policy administration, and all of its welfare policy and legislation.

In order to perform its enormous task to the standard that is required, the Department for Work and Pensions is subdivided into four specialist sections, each of which is responsible for one particular area of pensions provision and welfare, and each of which is expertly tailored to help remain in control of its sphere of influence and ensure the UK’s welfare state continues to operate smoothly and citizens are taken care of when they need it most.

The four departments of the Department for Work and Pensions are:

The Job Centre – which is responsible for administering benefits to claimants of working age, such as Jobseeker’s Allowance and Employment Support Allowance (ESA);
The Pension Service – which pays the basic state pension to those of pension age and also provides pension credit;
The Disability and Carers Service – which provides benefits and financial support to disabled people and their carers
The Child Maintenance Group – provides statutory Child Support benefits, essentially covering the roles of both the Child Support Agency and the Child Maintenance Service

Reasons to call the DWP  Contact Number:

  • To ask for more information about the different types of benefits
  • To find out if you are eligible to claim benefits from the DWP
  • To ask about Jobseeker’s Allowance
  • Finding out more information about Universal Jobmatch and other online services
  • Asking about Child Maintenance
  • Registering a complaint again the Department for Work and Pensions
  • Raising the alarm concerning the cancellation of your benefits
  • Complaining about benefits cuts across the UK
  • Making enquiries as to the most viable and profitable pensions to pursue
  • Making an account with the Job Centre


Who can claim with the DWP?
How can I tell the DWP that I’m pregnant?
Why would the DWP ring you?
Are DWP sanctions legal?

Other Useful DWP Numbers:

DWP Phone Number
Head Office 0844 375 3143
Customer Service 0872 494 1000
Complaints 0872 494 1000

DWP Opening Hours

Department Opening Hours
Head Office Monday to Friday, 8am to 7pm

DWP Head Office Address

Department Address
Head Office Department for Work and Pensions,
Caxton House,
Tothill Street,
United Kingdom

dwp-head-officeThe Department for Work and Pensions is responsible for a very wide range of social, financial and societal issues, and must juggle all the balls successfully in order to keep the UK welfare state in operation. They need to bear in mind their responsibility not only to the British government and UK society, but to the average people who they serve; and are therefore responsible for things like understanding the root causes of poverty and helping people work to escape them, rather than simply treating the societal symptoms of poverty. They are responsible for making sure that people work and that work is worth doing; they try to get disabled and unwell people onto their own two feet, and they encourage those who are still working to prepare for retirement.

Through their work with the Health and Safety Executive, they help to ensure workplace safety, and with Jobcentre Plus, their initiatives aim to help as many working-age people as possible to find gainful employment. Through the Pension Service, they make sure that retired people have a passable income, regardless of their circumstances, and make sure that people of working age look to their own retirements.

The priorities of the Department for Work and Pensions are simple and straightforward, and completely in line with their four subdivisions.

These priorities are to maintain an effective welfare system, which operates as a crutch to those who need it, and a helping hand to help them gain financial independence and gainful employment; to encourage people to look to the future and to save and prepare for later life; to maintain the welfare state and refine it so that it provides the most fair and just start in life to chidlren, improving their chances in life as much as possible; to evolve constantly to become the most efficient and effective version of itself that its possible; and most of all, to deliver an excellent service.

The Four DWP Divisions

Jobcentre Plus

Jobcentre Plus, or The Job Centre, is a branch of the Department for Work and Pensions which is responsible for supporting those members of the public who are not currently in employment. The ultimate aim of the Jobcentre Plus division of the Department for Work and Pensions is to help move people from benefits into employment, and to that end it operates many training schemes, apprenticeships and internships, as well as services like Universal Jobmatch which connects job seekers to employers, and ultimately helps get people back on their feet.

Jobcentre Plus also deals with people who cannot work, or cannot currently find work, due to an illness, injury, or disability.

The Pension Service

The pension service is dedicated to providing adequate basic state pensions and benefits to those who are retired, and to those who will retire in the future. So long as they are UK citizens, and paid tax in the UK, they will fall under the remit of the Pension Service, and will be supported by the Government with benefits systems like Basic State Pension and Pension Credit, Winter Fuel Payments and Cold Weather Payments, both of which exist to subsidise the cost of living in the winter months, when harsh weather greatly exacerbates the poverty of the elderly. Every winter, many old people become sick or even die as the result of an inability to heat their homes, and many more must choose between heating and other basic necessities like food and electricity. The pension service aims to make this a thing of the past with winter fuel payments for heating oil, and cold weather payments which help to alleviate the great cost of survival in the freezing cold.

The Disability and Carers Service

Responsible for making sure that disabled citizens and their carers are able to live in the UK, the Disability and Carers Service deals with financial support for both the disabled and those who care for them. Providing services such as carer’s allowance and disability living allowance, the Disability and Carers Service also works to help disabled people or those living with chronic illnesses to work towards a future in which they are financially independent, through the likes of the Personal Independence Payments and other benefits and information banks.

The Child Maintenance Group

The Child Maintenance Group is a branch of the UK government which focuses on ensuring that the children of separated parents are treated fairly, and that the child’s parents both contribute to the costs of raising them. For those couples who cannot make an individual arrangement, the Child Maintenance Group will ensure fair payments from the non-primary caregiving parent, and make sure that an absent parent still helps to support a child.

The Child Maintenance Service will calculate how much money the paying parent should provide to the receiving parent, and will collect the payments, if that is necessary. Information is also available as to the benefits available, the choices that can be made along the way and the different ways in which fair, family-based options can be reached.


Who can claim with the DWP?

The DWP has many different departments within itself, and many people are eligible to claim benefits with them. For example, those of working age who are unemployed or unable to find work can apply for DWP benefits with Jobcentre Plus (also known as The Job Centre) and can make use of all the services there that are intended to get them into employment effectively. In the same way, a disabled, incapacitated or chronically ill person, and their carer, may be eligible for benefits from the Disability and Carers Service, and a single parent with a young child may be able to get financial support from the Child Maintenance Group. If you are unsure whether you are eligible for DWP benefits, you can call the DWP head office contact number on 0844 375 3143, from 8am to 6pm, Monday to Friday.

How can I tell the DWP that I’m pregnant?

You can get in touch with the DWP many ways, including by email at the email address found on their official website (this ISN’T it) or by calling the DWP head office contact number on 0844 375 3143, from 8am to 6pm, Monday to Friday. You can also post a letter to the following address to get in contact with the Department for Work and Pensions head office:

Department for Work and Pensions,
Caxton House,
Tothill Street,
United Kingdom

Why would the DWP ring you?

The DWP will have a wide range of possible reasons to ring a benefits claimant – each depending on the type of benefits being received. If you are claiming jobseeker’s allowance, they may be calling to arrange a meeting or an appointment; they may be calling to inform you of an offer from an employer, or they may be calling to warn you of an impending sanction, or notify you of that sanction’s effects.

There seems to be a misconception currently on the UK stage that the DWP will only ever call a claimant to cancel their benefits, and moreover, that they cannot cancel the benefits if the recipient does not answer the call.

This is the avoidance of problems, where they appear; the DWP will not only call you to inform you of benefits cancellation, they will also call to warn you of sanctions or impending benefits cuts and give you ample time to react and prevent the problem.

They do not need you to answer the phone in order to stop your benefits, and if you ignore any problems by refusing to pick up the call, you may actually increase the risk of losing your eligibility.

Are DWP sanctions legal?

Unfortunately, they are. Government acts proposed and passed by David Cameron’s and Theresa May’s Governments have introduced sanctions which can be levied perfectly legally, and must be paid by the recipient. For more information or to lodge a complaint, call the DWP head office contact number on 0844 375 3143, from 8am to 6pm, Monday to Friday.