Carer’s Allowance Contact Number

0843 557 5168

man claiming carer's allowance

Carer’s Allowance Contact Numbers

Carer’s Allowance Phone Number
Head Office 0843 557 5168
Claimant Helpline 0843 557 5168
Complaints 0843 557 5168

Carer’s Allowance Phone Line Opening Hours

Department Opening Hours
Head Office Monday to Friday: 8.00am – 6pm

Closed Weekends

Carer’s Allowance Head Office Address

Department Address
Head Office  

The Carer’s Allowance Unit
Palatine House
Lancaster Road

Reasons to Call the Carer’s Allowance Contact Number

  • I would like to know if I am eligible for Carer’s Allowance
  • I have not received my Carer’s Allowance payment this week
  • I would like to complain about the Carer’s Allowance service
  • I have been denied Carer’s Allowance and do not know why
  • I would like specific information about Carer’s Allowance
  • I have had a change in circumstances and need to alert the DWP
  • I would like to withdraw from my Carer’s Allowance claim
  • I am having difficulty contacting the DWP

Claiming Carer’s Allowance

You can apply for Carer’s Allowance directly from the government website, or by filling out a D5700 form given to you be a doctor or other healthcare professional. Before you apply please make sure that you have both yours and your partner’s National Insurance numbers and your bank or building society details to put onto the form. You will also need the details of the claimant that you act as carer for including their National Insurance number (if this cannot be found then you can use their Disability Living Allowance or PIP reference number) and their date of birth. You will need to provide an address on the form. If you are in work or if you are studying you will also need to provide details of your employment or study information such as the course that you are on and the university/college that you attend. A latest pay slip or a P45 will also be needed where applicable. Applying online via the Government website is probably the quickest and most hassle-free way of making your claim but if you do not have access to the internet, you can apply by post, sending your form to the head office address that is listed above. You will be contacted by the DWP with a decision and the details of the amount of financial support you are going to receive. If you have sent your forms or applied online and have not been contacted, please call the Carer’swoman cares for disabled child Allowance contact number and your claim will be looked into. If you are not happy with a decision, you have the chance to appeal it to the Social Security and Child Support Tribunal. Before appealing it is usually expected that you ask for ‘mandatory reconsideration’ of a decision. For more information about appealing, please call the contact number.

Carer’s Allowance Rates

From 2015 into 2016 the Carer’s Allowance rate stands at £62.10 per week and you have to be caring for a disabled person for a minimum of 35 hours per week. It is not required that you are related to or live with the person for which you care for, but if you are caring for more than one person you will not receive any extra payments. You can choose when you are paid with the options being; weekly in advance, every four weeks or every thirteen weeks. The money will be paid into your bank account (after you have provided the details when you apply). If you have not received the Carer’s Allowance when you have been proved as eligible to receive it, then please call the contact number. It is worth considering to claim for Carer’s Allowance if you don’t already as it can help towards national Insurance payments in later life – every week that you receive Carer’s Allowance, you will also receive National Insurance Credits which will go towards your pension. Please call the contact number for more information about these. If your income is over the personal allowance rate then you will also be required to pay tax on your Carer’s Allowance.

Carer’s Allowance and Other Benefits

If you begin to claim Carer’s Allowance then you must be aware of the effect it may have on the other benefits that you claim (if you claim any). When you are accepted and begin to receive a Carer’s Allowance, it is possible that your other benefits will be reduced, but don’t worry as the total amount of benefits that you receive altogether will either go up slightly or stay the same. This is to do with the benefit cap that is currently in place to stem the amount of benefit that people receive (£500 per family or £350 per single person). Please call the contact number or contact the Tax Credits office if you are currently receiving working tax credits or child tax credits and have been granted a Carer’s Allowance. Not only does your receipt of Carer’s Allowance affect your own benefits, it also affects those that you care for and there are a number of things that person will stop getting once the Carer’s Allowance has been received. These are the severe disability payment they might have received with their regular benefit and a reduced council tax (the council can be contacted for further information about this).

Carer’s Allowance Eligibility

The person you care for must already be in receipt of benefit if you are going to be eligible for Carer’s Allowance. Some of these benefits might include; The personal Independence (daily living component), the middle or highest care rate of the Disability Living Allowance, the Armed Forces Independent Payment. A full list of this financial aid is available on the Government website. Once you know that the person you are caring for qualifies, you must then see if you yourself are eligible for financial support. You will be eligible to receive Carer’s Allowance if; you are aged 16 or over, have cared for someone with a disability for at least 35 hours per week, have lived in the UK (Wales or Scotland) for at least two of the past three years and are not subject to any immigration controls. Your earnings also affect whether or not you are eligible and you must not earn over £110 per week after taxes, care costs etc. You must also not be studying for 21 hours a week or more. Please note that rules differ slightly in Northern Ireland and if you would like more information about this, please call the Carer’s Allowance contact number, that is here to help solve any benefit related queries. According to Age Concern UK, millions of Carer’s Allowance goes unclaimed every year because people do not realise they are entitled. If you would like to simply enquire, then call the contact number today.

About Carer’s Allowance

Carer’s Allowance is the main welfare benefit for carers in the Uk. The benefit is payable to those that care for full time for somebody else with a disability (35 hours or more qualifies as full-time care). The benefit has moved on a lot from when it was first established in 1976 as the ‘Invalid Allowance’ for which married women were not eligible. The original allowance was scrapped and re-done in 1986. Carer’s Allowance stands at £62.10 per week and is taxable as it counts as a regular income. The claimant of Carer’s Allowance must be caring for someone who is in receipt of the Disability Living Allowance in order to be eligible for their payment.

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