HMRC, or Her Majesty’s Revenue and Customs as it is formally known is a Government department responsible for tax.
Other HMRC Contact Numbers
|Customer Services||0844 453 0158|
|Head Office||0844 453 0158|
|Payments||0844 453 0158|
HMRC Contact Number Opening Hours
HMRC Head Office Address
|Head Office||100 Parliament Street, London, SW1A 2BQ|
Why would I need to call the HMRC contact number?
- For assistance filing your self-assessment tax return.
- To register for PAYE as an employer or get help setting it up.
- To report late tax credits or a change in circumstances.
- For information on how much National Insurance contributions you need to pay.
- For help with income tax.
- To find out more information about VAT in the UK.
- For help claiming child benefit.
- To make a payment to HMRC.
- To make a complaint about a HMRC service.
HMRC’s main purpose is to collect tax in the UK as well as help families who are struggling financially. They do this by running an efficient tax service, collecting money which in turn pays for the UK’s public services. HMRC is supported by the Valuation Agency Office and The Adjudicator’s Office. The department aims to set out personal and business tax policies as well as clamp down on people or organisations which actively try to avoid paying tax. Here is a breakdown of some of the services which are provided by HMRC:
- Self- assessment tax returns
- PAYE, statutory sick pay and maternity leave
- Child/Working tax credits
- National Insurance credits
- Income tax management and relief
- VAT registration, management and returns
- Child benefit
- Capital gains/corporation tax
- Stamp Duty/ Air Passenger Tax
Self-assessment is a method used by HMRC to collect income tax. Usually, tax is taken automatically from pay, but self-employed people and businesses have to report it in a tax return. A tax return is due at the end of each tax year. The tax year ends on the 5th April. There are two ways to send your tax return: by post or online. You must register online regardless of which method you choose, and you need to register by the 5th October. It takes around four weeks to be registered and the deadline for the return is the 31st January for online returns, 31st October for paper returns. To complete your return, you will need to have kept records of your income, expenditure and receipts throughout the year. You can get someone to assist you with your tax return such as an accountant or you can get help directly from HMRC. After you have sent your return, HMRC will confirm how much tax you owe. If you need to update or change an aspect of your tax return after you have already sent it, contact HMRC directly or go online to change the return.
HMRC is responsible for collecting several different forms of tax including income tax, corporation tax and capital gains tax. Income tax is taken from the money that you make from employment and is usually collected through the PAYE system automatically or by using the self-assessment method described above. You will get a personal allowance of £10,000 which is exempt from tax. Corporation Tax is a tax specifically paid by businesses on their profit. The amount that a business pays in corporation tax depends on how much they made in profit and whether the business is based overseas or not. Inheritance Tax is a type of tax which is paid on the estate of a deceased person i.e. property, possessions and money. If the total amount of the estate is worth less than £325,000 or everything has been left to charity, a spouse or civil partner, inheritance tax does not need to be paid. Stamp Duty Land Tax is paid when someone purchases or transfers a property, it is due to be paid to HMRC 30 days after the sale has taken place. If you fail to pay your tax bill, the tax that you owe might be collected directly from your earnings, taken from your bank account or you could have your case transferred to debt collectors or taken to court. If you know that you won’t be able to pay your tax bill on time, contact HMRC as soon as possible as they may be able to help.
HMRC Tax Refund
You will receive a P800 if you are owed tax. You might be able to claim it online or a cheque will be sent to you in the post. You will usually receive notification of a tax refund in late September each year. If you are given a cheque, it will be sent within 14 days of the letter which notifies you of your refund.
HMRC Online Services
You can register for HMRC online services to submit tax returns online as well as other services such as paying VAT bills or PAYE contributions as an employer.
Popular questions about HMRC
Which HMRC account to pay?
The back of a payslip sent by HMRC will always tell you which account to pay. HMRC’s banking address is:
Barclays Bank PLC
1 Churchill Place
HMRC: Who can certify documents?
Documents can be certified by a professional such as a bank employee, dentist, chartered accountant, solicitor or teacher. They shouldn’t be living at your address or in a relationship with you.
HMRC: How to report tax evasion
You can report someone that you suspect isn’t paying the amount of tax that they should be by calling the HMRC contact number on 0844 453 0158. You can also report it online using a quick and easy contact form.
HMRC was created as a Government department in 2005. Prior to this, it was two separate departments- Her Majesty’s Customs and Excise and Inland Revenue. HMRC was previously responsible for protecting the borders of the UK until that responsibility was passed to the Home Office in 2011.
For more information about HMRC, call the HMRC contact number on this page.
Contacting HMRC can be a pain as they are one of the biggest organisations in the UK, and usually, you are left on hold for long amounts of time with queries that could be cleared up with a simple five-minute phone call with the right advisor. For bigger queries, contacting HMRC can sometimes be a matter of urgency and it is frustrating when there seems to be no one to help with such important matters. Contact HMRC provides information to answer those queries and if the information features is not enough, they will connect you straight to a HMRC adviser. Speaking to HMRC, usually, means that you would like information about or help with things that can affect your day to day life such as the benefits that you receive or the amount of tax that you pay. Some of the most common reasons that people may want to call HMRC are as follows:
- An issue in your workplace or with your employer
- An issue with the amount of tax that you have paid
- Tax issues when you are self-employed
- If you are in receipt of benefits and are having issues with your payments
- If you are disputing child support payments with an ex-partner
- If you are not yet in receipt of benefits but would like to know if you are entitled to any/how to go about applying for them
- If you are having issues with your housing situation
- You would like to locate your nearest Job Centre Plus
- You would like further information about the new Universal Credit system
Contacting HMRC by phone is often people’s preferred method of communication as it means that you can speak directly to someone, without your security being compromised, for example, if you communicate with HMRC via social media and enter your National Insurance number, there is a chance that your personal details could be accessed by a third party. People often find that communication is also improved in a phone call rather than a message so we are working towards you getting the help that you need, as quickly as possible. Please note that due to the nature of things that may be discussed in conversations such as these, it might be worthwhile recording your conversations yourself so that you can prove it happened at a later date, in the case of further disputes.
With HMRC being such a large organisation, they will experience a large volume of callers every day – but this does not mean you should have to deal with long waiting times, and Contact HMRC will work towards ensuring that your issue is dealt with and resolved quickly. There are different phone numbers provided for issues and inquiries in different areas so please be sure you have dialed the correct one. Please note that Contact HMRC is a call routing website which means that it is not directly related to any of the contact numbers we have listed on this website. All of these numbers can also be found within the public domain.